Your Guide to navigating the Health Service
We know that it’s not always easy for our service users to know where to turn to for guidance or support when navigating the healthcare system.
Sometimes they can find it confusing and have many questions about our health system, often during times of emotional distress when they or their loved ones are ill.
This is why today the HSE formally launched HSELive to the public, and is seeking to raise awareness of the support available from the HSELive team, through an advertising campaign that also commenced today.
HSELive is the new multi-platform public information and sign-posting service from the HSE, offering a customer-focused and responsive service, letting people know where to go and what to do in order to get the services they need for themselves and for their families.
HSELive has been designed with the end user in mind, to provide information and signposting on health services for the public in a way that works for them. Accordingly, HSELive includes a LiveChat function on HSE.ie as well as responding to questions from the public on Twitter @HSELive.
The HSELive team is available 6 days a week and is well versed in navigating the health service, explaining about entitlements and how best to access services and supports locally.
Get in touch with HSELive 8am-8pm Monday to Friday and 10am-5pm Saturdays:
Telephone – From a landline Callsave 1850 24 1850 or from a mobile call 041 6850300
LiveChat – Visit HSE.ie and click on the chat icon in the bottom right hand corner of the screen
Twitter – Tweet us @HSELive and we’ll get back to you or just join the conversation
Email – Send us your query to firstname.lastname@example.org and we’ll email you back as soon as we can
Note: HSELive does not offer clinical or medical advice. For any queries relating to medical issues please contact a health professional, your GP, or in an emergency dial 999.