Patients who are harmed as a result of their health care must be dealt with in an open, honest, empathic and timely manner. They must also receive a sincere and meaningful apology.
The new policy ensures that we:
- respect the rights of our patients and staff affected by patient safety incidents,
- provide appropriate care and support to our patients and staff affected by these incidents.
- communicate with them in an open, honest compassionate and empathic way, and
- treat them with dignity and respect at all times.
Open disclosure is a core professional requirement anchored in professional ethics.
We must communicate effectively with our patients in a compassionate, empathic and thoughtful manner at all times especially following patient safety incidents.
This is a crucial part of the therapeutic relationship with patients. If done well it can mitigate anxiety and enhance the patient’s trust in us and our health care system
- For information about the Open Disclosure leads in your area and training go to hse.ie/opendisclosure
- For open disclosure queries email the National Open Disclosure Office at email@example.com
National Quality and Improvement Team