New guide to help staff deliver improved care and services to patients, service users and families through everyday work

 The HSE Quality Improvement Division has published a new ‘Improvement Knowledge and Skills Guide’ to help staff deliver improvement in the health service through the work they do every day.

This guide is a useful and easy to understand tool that we can all use to assess ourselves and identify learning and development needs as well the resources, education and training that can support us in our everyday work.

In healthcare we all have two jobs, to do our work and to improve it.  Improvement is everyone’s role and responsibility and we know that staff are embracing this responsibility when we see the scope and breath of initiatives and improvements being taken on by staff and teams in the health service.

We are constantly seeking new and better ways of working together within hospital groups, community healthcare organisations and the national ambulance service to deliver high quality care and services to patients, service users and their families.  The aim of the new guide is to support the on-going learning and professional development of all staff both clinical and non-clinical by providing a list of improvement knowledge and skills which can help to support, educate, train and guide staff on how to deliver improvement in our health service.

The improvement knowledge and skills are structured around the Framework for Improving Quality which was recently published by the HSE.