People’s Needs Defining Change – Health Services Change Guide

Dear Colleagues,

We are really pleased to let you know that People’s Needs Defining Change – Health Services Change Guide is now available to read and download on .  This ‘how-to guide’ on change was developed through a collaborative process and informed by the learning and experiences of many individuals, groups and organisations. In particular I would like to acknowledge the involvement of staff and service users and thank them for their generosity in sharing their experiences and insights.  I also acknowledge the work of Caitríona Heslin and Anne Ryan, Organisation Development & Design, who brought the Guide to fruition.

The Health Services Change Guide is ‘signed off’ by the HSE Leadership Team and the Joint Information and Consultation Forum which represents the Trade Unions as the agreed policy framework and approach to change across the system.  John Connaghan, HSE Director General has endorsed the Change Guide and pledged to make the Guide a reality through robust support for implementation.

I am encouraging you to engage with the content of the Change Guide.  It has gathered in one place all the information, guidance, templates you need  in a step-by-step process to assist you on how to undertake change and service improvement.  In particular the Change Guide prioritises people’s needs at the core of all change activity as the best way to work together to achieve better outcomes and sustain change.

The Change Guide is interactive so I would suggest you click on the Change Framework on page vi and navigate to the various areas of interest.  Use the Contents page to select your preferred content or template, one click will bring you directly to wherever you think best meets your requirements.  Download the templates and use them with your team.  In this way you will become familiar with the detail in the Guide, the depth of guidance offered and you can access and apply it as required to your service needs.

We are now engaged with implementation across the system. We are mindful that a Change Guide on its own is not enough – therefore the current focus is on communication and awareness, aligning existing change and development resources to get the best from a more combined approach, targeting capacity building through education, training and development and increasing practice support at local and area levels. We are also exploring how best to enhance our ‘digital offering’ to continue to improve ‘service user experiences’ and access to the resources in the Guide.  We acknowledge that this will take time to achieve and we are committed to making progress.

I commend People’s Needs Defining Change – Health Services Change Guide and look forward to working with you all to use it to underpin our change process to achieve ‘safer better healthcare’ and services that are valued by the public and by staff  – our service users, families, citizens, communities and staff deserve no less.

Should you require any further information or clarification, please do not hesitate to contact me.

With kindest regards,

Rosarii Mannion│National Director of Human Resources│HSE│Dr. Steevens’ Hospital, Dublin 8│Eircode: D08 W2A8 │Email: │Tel: 01 635 2319 │ Twitter:@HSE_HR │Web:

To view the Health Services People Strategy 2015-2018, Leaders in People Services, Click here